Shipping & Order

About Order

• Your order amount already includes taxes and fees, so you don't need to pay other fees for it.
• Due to the nature of the product, if you need to cancel/change the order after payment, please contact us within 24 hours after placing the order. However, it should be noted that the order amount we receive will be deducted by 5% fee by platform, and the fee will not be returned to us even after we refund you, so for canceled orders, we will deduct 5% of the amount, hope you can understand, after 24 hours, for orders that are in production, we will charge 10% of the order amount. If it exceeds 24 hours and the order has been shipped, we are sorry that we cannot cancel the order for you!
• For any order that needs to be changed, you can contact us to change it when the order has not been shipped. For orders that have been shipped, I am sorry that we cannot change the information for you, so please check your order carefully when placing an order Information (product size, color, delivery address, contact information, etc.)
• If you have any questions about the order after receiving the order, please contact us within 7 days after receiving the package. We will not be able to deal with the problem for you after 7 days. Please note that before contacting our customer service team, please Do not return or refuse your product directly, otherwise we will not be able to process any refund request for you.
• Please keep your contact information valid and unobstructed. We will update you on the status of the order during the delivery of the order (this includes confirmation of product drawings, logistics information, etc.)

About Shipping Time

For small products such as marble trays, we need 2-3 working days to prepare your order after receiving your order, and the delivery time is 1-3 weeks.

For large products such as dining table/coffee table/side table, due to the size and weight of the product, the production time of the product will take 3-5 weeks, and the package will be shipped by sea, which will take about 5-7 weeks

You can find the information about current delivery time for each product in its product description. Please note that the delivery time stated on the website is preliminary. Occasionally delays can occur due to traffic, weather, breakdowns and other unforeseen circumstances. In that case, Fanstonefurniture will notify you as soon as possible.

About Package Tracking

For small products such as marble trays, our system will send you an email with a tracking number and an inquiry link after the package is sent out. You can use this tracking number to check the logistics status of your package

For large products such as dining table/coffee table/side table, we will transport your package by sea. After the package is sent out, we will inform you of the package tracking number and some detailed information of the package transportation by email. After the package arrives at you In the local city, your local delivery company will deliver the package for you. During this period, we will update you with some important logistics information (shipping voyage, arrival time, delivery company contact information, etc., so please make sure you The contact information is smooth!

About the package being damaged during delivery

First of all, please check the status of your package and items immediately when the driver delivers it to you. If you find that the appearance of your package is damaged, please write on the receipt/receipt: Damaged, and your signature and driver's signature information are required. Then send us pictures, in this case, please be careful not to refuse the package, otherwise we will not be able to deal with the problem for you.

Please contact us as soon as possible after receiving the package, we will provide you with a solution. If no questions are asked at this time, the furniture will be considered fully accepted.

About lost packages

Please be aware that there is a difference between a parcel that is lost in transit and a parcel that is missing after it has been marked "Delivered" by the courier. If a parcel has been marked as delivered but you cannot find it, we are unable to do anything. We cannot issue a refund or send a replacement, and we cannot file a claim for a parcel that has been marked as delivered. We recommend you check at an alternate entrance to your domicile, at a neighbor's house or apartment, or at the front desk of your apartment complex or place of business to see if the parcel has simply been misdelivered. If the parcel is not in one of those locations, please contact the courier to see if they can help locate your parcel.